Help & FAQ
Everything you need to know about ordering, shipping, payment, tracking and returns.
Good to know
Frequently asked questions
Do direct website orders qualify for free delivery in Malaysia?
Yes — orders placed directly on daralwahi.com receive free delivery anywhere in Malaysia (Peninsular Malaysia, Sabah and Sarawak) when the order value is RM60 or above. For direct website orders under RM60, a delivery fee applies based on the size and weight of the parcel. This RM60 website benefit does not apply to Shopee orders; Shopee delivery fees and promotions are shown separately at Shopee checkout. All orders are dispatched from our shop in Danau Kota, Kuala Lumpur.
How long does delivery take?
Orders are dispatched within 1–2 working days. Peninsular Malaysia typically arrives in 2–4 working days and Sabah & Sarawak in 3–6 working days. International delivery usually takes 7–21 working days depending on the destination.
Do you ship internationally?
Yes — we ship worldwide from Kuala Lumpur. International shipping is calculated at checkout based on the weight of your order and the destination country. Any import duties or taxes, where applicable, are the responsibility of the recipient.
How can I pay?
We accept FPX online banking, Visa & Mastercard, and supported Malaysian e-wallets — all processed through DOKU’s secure hosted checkout. Your card, banking and e-wallet credentials are handled by DOKU and the participating financial institution and are never stored on our servers.
How do I track my order?
After checkout you are taken to your personal order status page. Save that link so you can check payment and fulfilment status at any time. Once the parcel is dispatched, the courier and tracking number appear on the order page; you may also contact us by WhatsApp with your order number.
What is your return policy?
Unopened books in their original condition may be returned within 7 days of delivery. Email daralwahi@yahoo.com with your order number and the reason for return; we’ll confirm and share the return address within one business day. Once we receive and inspect the item, your refund is issued to the original payment method within 5–7 working days.
What if my book arrives damaged or I received the wrong title?
Contact us within 48 hours of delivery with a photo and we’ll arrange a replacement or a full refund at no cost to you — including return postage. WhatsApp +6019 337 2498 is the fastest way to reach us.
Can I order in bulk for a school, madrasah or masjid?
Yes — we regularly supply schools, madrasahs and institutions. Contact us by WhatsApp or email with the titles and quantities you need, and we’ll prepare a quote.
Can I visit your shop in Kuala Lumpur?
You’re welcome — we’re at 1-37, PV 128, Jalan Genting Kelang, Danau Kota, 53300 Kuala Lumpur. Business hours are Monday–Friday 9am–5pm and Saturday 9am–2pm; we’re closed on Sundays and public holidays. Please call +6019 337 2498 before visiting.
Still need help?
Our team in Kuala Lumpur usually replies within one business day.